PLEASE NOTE: Orders placed between Dec 21 - Jan 2 will not be shipped until after Jan 2nd.

Frequently Asked Questions


Email ellie@crafthousemagic.co.uk if you have any questions not covered

Different Bag Sizes

I offer notions pouches, scissor keepers and project bags. I specialise in Free motion or thread painted bags, although I do offer quilted bags as well. The sizes of project bags may vary slightly depending on the design of the bag. However, generally small bags can carry 100g 1-2 skeins of yarn (sock size) where large size bags can carry 3-6 skeins of yarn. Please see individual listings for the exact sizes. There is also a video that you the sizes in greater detail.

Pre-orders? 

I often list pre-orders in the shop. Pre-orders usually take 1-2 weeks unless otherwise stated. Shipping dates for yarn clubs and colour of the month yarns are written in the listing. You can find a full list of dispatch dates for yarn clubs here.

Please note that if you purchase something ready-to-ship alongside your pre-order then the ready-to-ship item will not be dispatch until the pre-order is ready. If you would like ready-to-ship items sooner then you will need to make two separate orders. 

Custom orders?

Sometimes I accept custom orders of bags, however it does depend on how busy I am, so please enquire. As I make up all my bags to order, just replacing different fabrics on my standard design bags is always accepted. I no longer accept custom orders for yarn I am afraid. Colour development takes a lot of time. 

Please contact me on ellie@crafthousemagic.co.uk for custom orders

Shipping and delivery

I will send your parcel to you using Tracked Royal mail international postage, first class UK postage for large letters and Tracked 24 postage for UK parcels. This is not insured. I can offer a tracked service for large letters as well. Please note that the items are not insured with the track and trace service. You will receive a dispatch notification which will include tracking information (first class large letters excluded) when you items are posted.

How long will my order take to arrive?

UK postage usually takes from 1-4 days.

International postage usually takes 1-6 weeks.

At busy times (like Christmas) or bad weather, this may be longer. Please ensure you order in plenty of time for gifting as I cannot guarantee delivery dates. 

Returns?

I cannot accept  returns for yarn clubs, custom orders and Handmade bags and accessories, unless they are faulty, as they are made especially for you.

However ready-to-ship items can be returned within 7 days of delivery in the same condition as it was sent. Although you will incur postage charges for both the delivery and return. By purchasing an item you are accepting these terms.

When returning an item please include a note with your order number and email address. Once I receive the order I am happy to offer either a refund (excluding postage). It is your responsibility to return the item, post it back to making sure you get proof of postage. If returning from outside the EU please mark customs forms clearly as “returned merchandise” I will not be able to accept packages with customs fees. I accept no responsibility for items whilst in transit back to me, If the item becomes lost in the mail then you will need to seek compensation from your mail provider.

GDPR

New GDPR rules state that you have the right to know what I do with your personal information. I will not share your information with any other business's except Royal mail for shipping purposes only. I will only use your name, address and contact details for the purposes of getting your order to you. 

VAT

We are now VAT registered, so the prices you see on the website include VAT. Our VAT registration number is GB455629466.

 

Email ellie@crafthousemagic.co.uk if you have any further questions