There will be a shop update on Friday 14th December at 7pm, Circular needle cases, scissor cases and Project bags will be included. Please note if you live outside the UK I cannot guarantee items will reach you by Christmas.

Frequently Asked Questions


Bag Sizes

I offer notions pouches, scissor keepers and project bags. I specialise in Free motion or thread painted bags, although I do offer quilted bags as well. The sizes of project bags may vary slightly depending on the design of the bag. However, generally small bags can carry 100g 1-2 skeins of yarn (sock size) where large size bags can carry 3-6 skeins of yarn. Please see individual listings for the exact sizes.

Pre-orders and custom orders

I often list pre-orders in the shop. Pre-orders usually take 1-2 weeks unless otherwise stated. If you would like a custom order. Please feel free to contact me, I am very happy to create custom bags and yarns for you. The turnaround time is 1-2 weeks.

Please contact me on Crafthousemagic@gmail.com for custom orders

Shipping and delivery

I will send your parcel to you using standard Royal mail international postage or first class UK postage. This is not insured. However, I can offer a track and trace service which will allow you to track your parcel. Please contact me if you would like to use this service. This may incur additional cost. Please note that the items are still not insured with the track and trace service.

How long will my order take to arrive?

UK postage usually takes from 1-3 days.

International postage usually takes 1-6 weeks.

At busy times (like Christmas) or bad weather, this may be longer. Please ensure you order in plenty of time for gifting as I cannot guarantee delivery dates. 

Returns

Items are sold as seen. However, you may return an item within 7 days of purchase in the same condition as it was sent. Although you will incur postage charges for both the delivery and return. By purchasing an item you are accepting these terms.

If the item arrives damaged, I will replace it. If the item is faulty I will make every effort to rectify the issue.

GDPR

New GDPR rules state that you have the right to know what I do with your personal information. I will not share your information with any other business's except Royal mail for shipping purposes only. I will only use your name, address and contact details for the purposes of getting your order to you.