PLEASE NOTE any customs charges levied on delivery to customers outside the UK are payable by the customer. I am in the process of sorting out shipping to the USA, I will be including the 10% tariff in our prices and absorbing any preorder fees. You will receive an email if I have to delay shipping until this is sorted. Advents will not be shipped until October so this should be sorted by then.

Shipping and Delivery

All UK items are sent Royal Mail Tracked 24. Large letter £4, Parcel £5 or Heavy Parcel £6.

All International Parcel's are sent using standard tracked Royal mail international postage. Your should receive a tracking number when your order is dispatched. Please note that the items are still not insured with the track and trace service. See details of prices below.

PLEASE NOTE that receipt of orders in some countries may incur customs fees. Please check this before you place your order. If you do refuse receipt of your order due to customs fees, once your items are returned your order will be refunded items. This excludes made to order items and postage.

How long will my order take to arrive?

Most items are dispatched within 1-2 working days of placing your order. If the shop is closed for any period (see header bar) your item make take longer. Pre-orders are not dispatched immediately, see listing for dispatch date (yarn club dispatch dates can be found here).

UK postage usually takes from 1-2 days.

International postage usually takes 1-3 weeks.

At busy times (like Christmas) or bad weather, this may be longer. Please ensure you order in plenty of time for gifting as I cannot guarantee delivery dates. Please allow 2 weeks (10 working days) for the UK, 6 weeks (30 working days) for the rest of the world for delivery. Royal Mail doesn't count packages as lost until 14 days in the UK, 21 in Europe and 25 for the rest of the world, so please bear this in mind when contacting me about missing parcels, I am unable to replace or refund your order until this time has passed. 

For Christmas delivery cut off dates click here.

Pre orders

I often list pre-orders in the shop. Pre-orders usually take 1-2 weeks unless otherwise stated. Shipping dates for yarn clubs and colour of the month yarns are written in the listing. You can find a full list of dispatch dates for yarn clubs here.

Please note that if you purchase something ready-to-ship alongside your pre-order then the ready-to-ship item will not be dispatch until the pre-order is ready. If you would like ready-to-ship items sooner then you will need to make two separate orders. 

Returns 

I cannot accept  returns for yarn clubs, custom orders and Handmade bags and accessories, unless they are faulty, as they are made especially for you.

However ready-to-ship items can be returned within 7 days of delivery in the same condition as it was sent. Although you will incur postage charges for both the delivery and return. By purchasing an item you are accepting these terms.

When returning an item please include a note with your order number and email address. Once I receive the order I am happy to offer either a refund (excluding postage). It is your responsibility to return the item, post it back to making sure you get proof of postage. If returning from outside the UK please mark customs forms clearly as “returned merchandise” I will not be able to accept packages with customs fees. I accept no responsibility for items whilst in transit back to me, If the item becomes lost in the mail then you will need to seek compensation from your mail provider.

Shipping Charges

Shipping Charges will be automatically calculated when you add items to your basket and enter your address. I aim to keep shipping charges to a minimum, so they just cover postage and packaging.

Recyclable Packaging

Packaging has been selected to ensure that as much of it as possible is recycled and recyclable. All paper, tissue paper, card and brown tape is recyclable. I sometimes include some ribbon, this is not recyclable in the traditional sense but can be reused for craft projects and present wrapping. Some items I stock in the shop are sent to me in plastic packaging. I often request the suppliers to update packaging to recyclable. However, some items come already packed in non recyclable packaging, so that is how the items will be shipped to you.

Email ellie@crafthousemagic.co.uk if you have any further questions