Shipping and delivery
I will send your parcel to you using standard Royal mail international postage or first class UK postage. This is not insured or tracked. However, I can offer a track and trace service which will allow you to track your parcel. Please contact me if you would like to use this service. This may incur additional cost. Please note that the items are still not insured with the track and trace service.
How long will my order take to arrive?
PLEASE NOTE that most items are made to order so it may take up to a week to dispatch.
UK postage usually takes from 1-4 days.
International postage usually takes 1-6 weeks.
At busy times (like Christmas) or bad weather, this may be longer. Please ensure you order in plenty of time for gifting as I cannot guarantee delivery dates. At these times please allow 2 weeks for the UK, 6 weeks for Europe and 8 weeks for the rest of the world for delivery at busy times. After this time period, I will either resend your parcel or give you a refund.
Returns are not accepted on hand made items, some acceptations can be made for particular circumstances. I do accept some items as returns, in which case you will be refunded the cost of the items and not the postage. For more information drop me an email.
Shipping Charges will be automatically calculated when you add items to your basket and enter your address. I aim to keep shipping charges to a minimum, so they just cover postage and packaging.